FAQ - Solar.web APP Solar Energy
General questions
Your Fronius user account can be used to log into any Fronius platform. You do not need to create a separate user account.
If you already have a Fronius user account, you can use it to log into the app. If not, you can do so by going to www.solarweb.com and clicking on the ‘Login’ menu item. Should you require additional help with registration, please send details of the error message you have received and the e-mail address you would like to use for your user account to our customer services. To do this, please use our contact form.
Please check that the registration process has been completed fully. After registration, a link will be sent to your e-mail address. Please open it and log in for the first time, at which point you will be asked to fill out your personal data. If you still have problems logging in, please contact our customer services using the e-mail address belonging to your user account. To do this, please use our contact form.
As a first step, please check your spam folder. If you still cannot find any such e-mail, please contact our customer services using the e-mail address belonging to your user account. To do this, please use our contact form.
Solar.web App
Please click on the plus symbol in the app. This will open the Solar.web page ‘Add PV system’ in your smartphone browser. Alternatively, you can go straight to www.solarweb.com, log in using your user data and then add your PV system. You will then be guided through the process and afterwards you can return to the app. If your system is still not displayed, please contact our customer services using the e-mail address belonging to your user account. To do this, please use our contact form.
There are many reasons why Solar.web may not be receiving data from your inverter. Please go to our PV system support page for useful tips on how to re-establish the data connection. Should you require additional help, please send details of the error message you have received and the e-mail address belonging to your user account to our customer services. To do this, please use our contact form.
There are many reasons why Solar.web may not be receiving data from your inverter. Please go to our PV system support page for useful tips on how to re-establish the data connection. Should you require additional help, please send details of the error message you have received and the e-mail address belonging to your user account to our customer services. To do this, please use our contact form.
You have ‘guest’ rights for the selected Solar.web system. In order to be able to make changes, you need the ‘supervisor’ right. The Fronius Solar.web user account, which has been granted ownership rights to the system, can grant you this authorisation. In most cases, this is your installer.
This shows the current weather in the PV system’s location.
Yes. Click on the system name in the upper section of the app. The PV system selection menu will then open and you can then change between the PV systems. Tip: If you have access to more than five PV systems in your Solar.web user account, you can mark one PV system as your favourite by clicking on the heart symbol next to it.